Five stars for Hospice of Wichita Falls

Hospice of Wichita Falls contracts with health care First to send a Consumer Assessment of health care Providers and Systems (CAHPS) survey to the caregivers/families 90 days after a patient has passed on our services. The results of the surveys rank us compared to all hospices across the nation – both nonprofit and for-profit hospices. These surveys are very valuable as they give us a firsthand account from the family members of what we do well and where we might need improvement. The CAHPS quality measure scores from caregiver’s responses grade us in areas such as communication with the family, Getting timely help, Treating the patient with respect, Emotional and Spiritual help, help for pain and symptoms, Training the family to care for the patient, Rating of this hospice and Willingness to recommend this hospice.

Beginning in May, the Centers for Medicare & Medical Services (CMS) will publicly report hospice’s star ratings. They looked back over eight quarters of CAHPS surveys, from 2019 to 2021, and HOWF was above state and national percentages in all areas, and on a scale of 1-5, Hospice of Wichita Falls has earned a FIVE STAR rating!!

Only 13 percent of all hospices in Texas are ranked at the Five Star level, and only 12 percent in the entire United States are ranked at the Five Star level.

We are very proud of this achievement, and it is a direct reflection of the hard work and dedication our team members provide our patients and their families.

Hospice of Wichita Falls is the only nonprofit hospice in the community and the only one with a dedicated Inpatient Hospice Center, providing care to patients and families in Wichita Falls and North Central Texas since 1985.

Hospice of Wichita Falls provides physical and medical care for our patients of any age with life-threatening illnesses and emotional and spiritual support for patients and their families.

We are servicing the following 11 counties in North Texas: Archer, Baylor, Clay, Foard, Hardeman, Jack, Knox, Montague, Wichita, Wilbarger and Young.