Fast Food Service is declining fast

I remember reading about a customer who went to a restaurant and was so impressed with the service that he left a large tip. Although I do not remember the exact amount, I believe it exceeded $1,000. Since that time, I’ve heard several stories about the big tippers who received exceptional service. Some reports indicate that servers have received as much as $5,000. Unfortunately, while tips are up in some cases, fast food service continues to decline.

I’ve had the privilege of working in the fast-food industry. In high school, I worked at my sister’s walk-up restaurant, Snack Attack, in Natchitoches, Louisiana. My sister Betty hired me to teach me servant leadership and work ethic. I was never promoted past snowballs and drinks, not because I was incapable; my parents and siblings just spoiled me. Nevertheless, I understood early on that the customer is always right, and it is your job as a server to ensure their satisfaction. It is unfortunate that many servers don’t feel this way now. In some cases, you barely get a “hello” when placing your order. If you get the “hello,” you get the wrong order because it takes entirely too much time to double-check the bag or the plate. On several occasions, I have returned home from Wichita Falls with the wrong food order. Oh boy! It makes me so angry. You would think that I’ve learned to check my order before leaving the place. No, I continue to trust the servers. What happening to quality customer service in fast food?

Part of the problem with poor customer service is the lack of training. Restaurant owners don’t need to invest in training programs with the turnover rate exceeding 80 percent in most cases. Human Resources analytics report that a 150 percent turnover rate is expected by the end of 2021. If employees are so easily replaceable, then why not replace the rude ones?

Here’s the thing I want to emphasize to servers and customers; Treat others as you wish to be treated. It only takes a few seconds to extend a greeting and an open ear to someone who may have had a bad day. It only takes 10 seconds to double-check an order. Your acts of kindness can add sunshine to someone’s dark day. And here’s a shoutout to all the servers who get it right. Thank you and keep doing what you do. Your efforts are appreciated!